GENERAL
The controller of personal data is company Dope, Domen Petaros s.p., Nova cesta 18, 6215 Divača.
By opening and using the Website, various information and data is exchanged between your device and the server, including personal data under the EU General Data Protection Regulation (Regulation (EU) 2016/670 hereinafter referred to as the General Regulation). Below we present you the exchange of information and define precisely the use, interest and reasons.
The website is accessible on the HTTPS secure protocol, which provides encrypted connection and data exchange, and our servers are updated to the latest versions, which increases the level of security.
PERSONAL DATA AND PROCESSING
Personal data is information that identifies you as a specific or identifiable individual. The Controller collects the following personal data in accordance with the purposes set out below in the Privacy Policy:
- Basic customer information that is collected when placing an order in an online store (first name, last name, address, email address and telephone number) and when registering a customer as a user in an online store (username, email address and password for access).
- Information on user purchases and invoices issued.
- Device IP address.
- Date and time of access.
- Website URL and referring URL (channel and campaign – how the visitor was acquired or the source through which the visitor came to the site).
- Website retention time, number and URLs of pages visited, and total visit time.
- The type of browser you are using, and the operating system used.
The controller does not collect or process your personal information except when you enable or consent to it or there is a legal basis for it and the controller has a legitimate interest in the processing.
DATA PROCESSING BY LAW OR CONTRACTUAL RELATIONS
PURCHASE IN THE ONLINE SHOP
In the case of concluding and executing a contract with the controller (in case of online purchase), you must provide personal data for the purpose of the conclusion of a contract. It is not possible to process an order in an online store without the provision of personal data.
When processing your order, we transfer your information to an EU-registered accounting program that demonstrated appropriate technical and organizational measures consistent with the General Regulation for the secure processing of your personal data.
We transmit your personal information to a delivery service which is registered in the EU and demonstrated appropriate technical and organizational measures in accordance with the General Regulation for the secure processing of your personal data.
SENDING PROMOTIONAL MESSAGES
The controller can send you emails about sales campaigns or news to your e-mail address, which you specified at the time of your order. The Controller does not forward your email to a third party under any circumstances, and you always have the option to unsubscribe from receiving promotional messages by clicking the link in the message itself. The Controller always respects your decision and the opt-out is automated and takes effect immediately.
PROCESSING OF PERSONAL DATA ON THE BASIS OF LEGAL INTEREST
In accordance with the General Regulation, the controller may also process data on the basis of a legitimate interest. The Controller strives that the rights and freedoms of the individual or the visitor of the website prevail over said interests. If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail via contact form.
ACCESS TO HISTORY OF ORDERS AND OTHER DATA
Controller’s staff can access your order history if you provide personal data for identification or order number. Upon access, they can offer you a better service or offers and effectively resolve any complaints.
CUSTOMIZED COMMUNICATION WITH EXISTING AND POTENTIAL BUYERS
Personalized communication (via email, browser notifications or social networks) is used to present a suitable offer, communicating discounts and provision of other content that may be of interest to you based on your past interactions with our site. We use your demographics (gender, age and location), your purchase history (purchased products, number of purchases), product responses and views (opening messages, clicks on links), and behavioural conduct to initiate this type of communication. sending personalized messages.
When using personalized communication, we never create user profiles, nor do we profile you or analyse your personal data, we only perform processing on a large group basis, which makes it impossible for you to be identified as an individual.
CONSENT
The Controller may process and collect your personal information, subject to your consent, for the purposes of verifying and enabling your online account created by registering on the Website and for sending promotional messages and other content by email in case there is no other legal basis for this and you have given us your explicit consent. The controller may also process and collect your personal data for other purposes, but only if you have been accurately informed of these purposes and given explicit consent.
If you do not want the data processed or want to delete or cancel the processing, you can send us an e-mail via contact form.
